Support

For support mail to support@kearo.eu. Include as much information as possible in the e-mail. Following elements should be included in your e-mail to be able to provide you with support quickly and efficiently:

Operating system (e.g. Windows XP Service Pack 3)

Microsoft SQL Server version (e.g. MS SQL Server Express 2008)

Clear description of the problem.

Method to generate the problem/error again.

Screenshots that could help in understanding the problem/error/question (e.g. screenshot of the error, screenshot of the MS SQL Server settings).

Factual data used when the problem/error occurs.

Number of times the problem/error occurs.

Support is provided exclusively by e-mail. Depending on the difficulty of the question and the load on the support team, answers should be provided within 2 working days.